Contact Us

Thank you for visiting Linepuzzlepet. We are dedicated to providing a secure, transparent, and enjoyable experience for all our users across Europe.

If you have any questions regarding our interactive line-drawing games, technical assistance, billing inquiries, or your consumer rights, please do not hesitate to reach out to our dedicated support team through any of the official channels below.

1. Legal Entity & Contact Identification
   In compliance with Article 4 of the Bulgarian Consumer Protection Act and the EU Directive on Consumer Rights (2011/83/EU), our official corporate identity, product delivery nature, and contact details are fully disclosed below:

Website URL: www.linepuzzlepet.com

Product & Delivery Nature: Premium Web-Based Digital Mini-Games. Access to interactive premium content, stages, or accounts is unlocked and delivered immediately inside the user’s internet browser or via email confirmation post-transaction. No physical shipping is required.
Customer Support Email: draw@linepuzzlepet.com

Customer Support Telephone: +359 52 602 487

Official Corporate Address: Office 305, Floor 3, Varna Business Center, 2 Vladislav Varnenchik Blvd, Odessos, 9000 Varna, Bulgaria

Note on Media & Intellectual Property:
All visual assets, product demonstrations, and interactive media displayed on the homepage and product pages of this website are strictly proprietary original creations or sourced under fully licensed, copyright-free cleared materials. For copyright or licensing inquiries, please contact us at the email address listed above.

2. Customer Support Service Level Agreement (SLA)
   To maintain a high-transparency payment environment, rigorously mitigate chargeback risks, and strictly align with Stripe underwriting and risk management guidelines, our support parameters are structured as follows:

Email Response Time: We aim to respond to all written inquiries, transaction queries, and support tickets within 24 hours.

Operating Hours: Our support team operates from Monday to Friday, 09:00 AM to 06:00 PM (Eastern European Time / EET), excluding Bulgarian national holidays.

Billing & Dispute Resolution: For billing inquiries, virtual content access issues, or transaction cancellations, please contact us directly. We handle all inquiries promptly in adherence to our clear digital product fulfillment standards and EU consumer protection principles to resolve issues before they escalate to bank disputes.

3. Geographical Service Limitation & Risk Controls
   Linepuzzlepet operates strictly as a localized digital service targeting the European market. Our checkout services, payment processing, and customer support are restricted and exclusively available to consumers residing within the European Region. To actively prevent fraudulent activity and protect payment network integrity, transactions originating outside this designated jurisdiction may be automatically flagged, restricted, or declined by our card risk management systems.
4. Alternative Dispute Resolution (ADR) for EU Consumers
   In accordance with EU Regulation No 524/2013 on Online Dispute Resolution for consumer disputes, if you have a dispute regarding your digital purchase that we are unable to resolve directly through our customer support, you have the right to submit a complaint via the European Commission’s Online Dispute Resolution (ODR) platform.

Local Supervisory Authority (Bulgaria): Commission for Consumer Protection

5. Data Privacy and Security
   Any personal data provided via email or telephone communication will be handled strictly in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR). Your contact details are solely used to fulfill your specific customer service requests and protect transaction integrity.